Refund policy

Returns & Refunds Policy

AEGIS Professional is a trading name of Bosworth Group Ltd. This policy explains how to cancel an order, how to return an item and how refunds work. It does not affect your statutory rights.

1. Your right to cancel (consumers)

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order for any reason within 14 days of the day you receive your goods. To cancel, tell us clearly, for example by emailing aftersales@aegisprofessional.co.uk with your order number. You then have a further 14 days from the day you tell us to send the goods back.

If you cancel your whole order, we will refund the price of the goods and the cost of standard delivery. If you cancel only part of an order, we refund the price of the items you return.

2. Condition of change-of-mind returns

Please make sure any item you return because you changed your mind is:

  • unused, and in the same condition you received it;
  • in its original packaging, with all parts and accessories included; and
  • accompanied by your order number or proof of purchase.

You may handle an item to inspect it, as you would in a shop. Blender jugs, blade assemblies and lids come into contact with food and drink, so using them with food or drink goes beyond what is needed to check them. If an item has been handled more than was needed to inspect it, or is returned used or incomplete, we may reduce your refund to reflect the loss in its value, up to the full price where the item can no longer be resold. This does not affect your rights for faulty items (section 3).

3. Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit, or is not what you ordered, contact us as soon as you can at aftersales@aegisprofessional.co.uk with your order number and, where possible, photos or a short video of the problem. We will put it right.

If you are a consumer, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If they are not:

  • within 30 days of delivery you are entitled to reject the goods and receive a full refund;
  • within six months of delivery, if a repair or replacement is not possible or does not fix the problem, you are entitled to a full refund in most cases; and
  • after six months, if a repair or replacement is not possible or does not fix the problem, you may be entitled to some money back.

Normal wear and tear (for example, blunting of blades or scratching or clouding of jugs), damage caused by misuse, neglect or accidents, and damage from not following the care instructions in the manual (for example, putting the jug in a dishwasher, or soaking or immersing the jug or blade assembly) are not faults.

For items that are faulty, damaged in transit or incorrect when they arrive, we cover the cost of return postage under your statutory rights and will tell you how to send the item back.

4. Our 12-month swap-out warranty

In addition to your statutory rights, AEGIS Professional blenders come with a 12-month swap-out warranty from the date of purchase. It applies to products bought and used in the UK, covers the original purchaser and requires proof of purchase. Under the warranty, you send the faulty unit to us securely packed and at your own cost, and Bosworth Group Ltd pays to deliver the replacement unit to you. The replacement may be new or refurbished, at our discretion. Full details are in our warranty terms. The warranty does not replace or limit your rights under the Consumer Rights Act 2015.

5. How to start a return

  1. Email aftersales@aegisprofessional.co.uk with your order number, the item you want to return and the reason.
  2. We will reply with the return address and instructions. Please do not send items back without contacting us first, as we may not be able to match them to your order.
  3. Pack the item safely and securely, in its original packaging where possible, and send it using a tracked service. Please keep your proof of postage.

6. Return postage

If you are returning an item because you changed your mind or ordered the wrong item, you pay the cost of returning it. If the item is faulty, damaged in transit, or we sent the wrong item, we pay the return postage, as set out in section 3.

Items are your responsibility until they reach us, so please pack them carefully. We recommend a tracked service, because we cannot refund an item that does not arrive back with us.

7. Refunds

We will let you know once we have received and inspected your return. Refunds are made to your original payment method within 14 days of us receiving the item back or, for a cancellation, within 14 days of you providing evidence that you have sent it back, if that is sooner. Your bank or card provider may take a few extra days to show the refund on your account.

8. Exchanges

If you need a different item, the quickest way is to return the original item under this policy and place a new order for the item you need.

9. Business customers

If you are buying for a business, the consumer rights in sections 1 and 3 do not apply to you by law. We will still accept change-of-mind returns within 14 days of delivery on the terms in sections 2, 5 and 6, and we will put right any item that is faulty, damaged in transit or incorrect. Our 12-month swap-out warranty applies to business customers as well.

10. Contact us

Bosworth Group Ltd, trading as AEGIS Professional
Registered in England and Wales, company no. 16245738. VAT no. GB 486018476.
Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Email: aftersales@aegisprofessional.co.uk